APC Netbotz Password Reset Task

APC Netbotz Password Reset Task

Network Management Card Password Reset Procedure

How do I recover a lost password on my Network Management Card?

Please follow these instructions for resetting the password on a network management card and units with an embedded network management card.

Note: Connecting a non-APC serial cable during the procedures below can cause unwanted erratic device behavior. 

Please refer to one of the sections below:

Web/SNMP Card - AP9606

Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH)

Network Management Card 1 - AP9617, AP9618, AP9619

Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78xx, AP79xx), Rack Automatic Transfer Switches (AP77xx), Environmental Monitoring Units (AP9320, AP9340, Netbotz 200)

Network Management Card 2 - AP9630, AP9631, AP9635

Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP86xx, AP88xx, AP89xx), Certain Audio/Video Network Management Enabled products.

Web/SNMP Card/Network Management Card 1 Procedure
1.) Select a serial port at the local computer, and disable any service that uses that port.

2.) Refer to the chart below and obtain the correct communication cable for the Network Management Card 1 enabled device:

Device	Configuration Cable Part Number
Most UPSs	940-0024 or 940-1524 (DB9 to DB9)
Rack PDU (AP86xx*, AP88xx*, AP89xx*, AP78xx, AP79xx)	940-0144 (RJ-12 to DB9)
1st Generation Rack Automatic Transfer Switch (AP7750, AP7701)	940-1000 (DB9 to DB9)
2nd Generation Rack Automatic Transfer Switch (AP7752, AP7752, AP7730, AP7732, AP7721, AP7723)	940-0144 (RJ-12 to DB9)
Netbotz 200/Environmental Monitoring (AP9319, AP9340, AP9320)	940-0103 (DB9 to DB9)

* Indicates the device uses NMC2 password reset procedure.

3.) Connect the serial cable to the selected port on the computer and to the configuration port at the UPS/Network Management Card Embedded device.
4.) Run a terminal program (such as HyperTerminal®) and configure the selected port as follows, depending on your device model type (refer to the user's manual if the device is not listed below):

Device	COM Port Settings
Most UPSs	2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
Rack PDU 1G and 2G**	9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
1st Generation Rack Automatic Transfer Switch (AP7750, AP7701)	19,200 bps, 8 data bits, no parity, 1 stop bit, and no flow control for initial configuration, 2400 bps for NMC configuration - refer to user's manual for more information
2nd Generation Rack Automatic Transfer Switch (AP7752, AP7752, AP7730, AP7732, AP7721, AP7723)	9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control
Netbotz 200/Environmental Monitoring (AP9319, AP9340, AP9320)	9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.

**Indicates the device uses NMC2 password reset procedure.

*For three phase UPSs, it will be necessary to remove the communication cable from the port labeled "Display" that connects to the Power View display prior to completing this reset procedure.

5.) Press ENTER, repeatedly if necessary, to display the User Name prompt. If you are unable to display the User Name prompt, verify the following:
– The serial port is not in use by another application.
– The terminal settings are correct as specified in step 3.
– The correct cable is being used as specified in step 2.

6.) Press the Reset button. The Status LED will flash rapidly while alternating between orange and green. *If you are using an AP9606, proceed to step 7. Press the Reset button a second time immediately while the LED is rapidly flashing - which will cause the LED to then go off - in order to reset the User Name and Password to their defaults temporarily (the default User Name and password are both apc).

7.) Press ENTER as many times as necessary to redisplay the User Name prompt, then use the default, apc, for the user name and password. (If you take longer than 30 seconds to log on after the User Name prompt is redisplayed, you must repeat step 5 and log on again.)

8.) From the Control Console menu, select System, then User Manager.

9.) Select Administrator, and change the User Name and Password settings, both of which are now apc.

10.) Press CTRL+C, log off, reconnect any serial cable you disconnected, and restart any service you disabled.
Note: For Network Management Cards running lower than version 2.5 firmware (or models AP9606), step 6 (the second reset press) will not be necessary.

Network Management Card 2 Procedure

You can use a local computer that connects to the Network Management Card through the serial port to access the command line interface. This port is labeled "Console" and is on the Network Management Card itself.

1.) Select a serial port at the local computer, and disable any service that uses that port.

2.) Connect the provided serial cable (APC part number 940-0299) to the selected port on the computer and to the configuration port at the
Network Management Card.

3.) Run a terminal program (such as HyperTerminal®) and configure the selected port for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.

4.) Press ENTER, repeatedly if necessary, to display the User Name prompt. If you are unable to display the User Name prompt, verify the following:
– The serial port is not in use by another application.
– The terminal settings are correct as specified in step 3.
– The correct cable is being used as specified in step 2.

5.) Press the Reset button. Wait 5-7 seconds and the Status LED will flash rapidly while alternating between orange and green. Press the Reset button a second time immediately while the LED is rapidly flashing - which will cause the LED to then go off - in order to reset the User Name and Password to their defaults temporarily (the default User Name and password are both apc).

6.) Press ENTER, repeatedly if necessary, to display the User Name prompt again, then use the default, apc, for the User Name and password. (If you take longer than 30 seconds to log on after the User Name prompt is redisplayed, you must repeat step 5 and log on again.)

7.) At the command line interface, use the following commands to change the User Name and Password settings, both of which are now apc:

user -an yourAdministratorName
user -ap yourAdministratorPassword
For example, to change the Administrator user name to Admin, type:user -an Admin

8.) Type quit or exit to log off, reconnect any serial cable you disconnected, and restart any service you disabled.

Regards,

Dhiraj Patel